Current status
Service requests are paused
We do not currently have a local chimney company to receive requests. Use these questions when you contact a qualified company directly.
What helps
Useful things to include
- Roughly when the house was built, or just “90s” if that is all you know.
- Whether the fireplace burns wood, has gas logs, or has a gas starter under real wood.
- When it was last swept or inspected, if anyone has ever told you.
- What made you look into it: a smell, a stain, a house sale, a noise, or nothing in particular.
- Photographs of the outside of the stack if you can take them safely from a window or from the street. Nobody should be getting on a roof to answer a form.
Finding help now
Contact a Plano-area chimney company directly. Explain the appliance and the symptom, then ask what inspection is needed before a repair is priced.
If you are near a county line
Plano sits mostly in southwestern Collin County, with its northwestern corner reaching into Denton County. That makes no difference to who can do the work or to which code applies, because Plano's own building department covers the whole city. It does change which county's appraisal district holds your property record, which matters if you are pulling paperwork together for a sale.
If you smell gas
Do not use this form. Leave the house and call your gas utility or 911 from outside. This site is not an emergency service and nobody is watching the inbox overnight.
Current request status
This site is not accepting service requests. We do not currently have a local provider to receive or answer them. Please contact a qualified local company directly.
Not us
Who to call instead, for the things we don't do
- A gas leak or a suspected carbon monoxide problem. Your gas utility, or 911. Immediately, from outside the house.
- Permits and code questions. City of Plano Building Inspections, 1520 K Avenue, Suite 140, on 972-941-7140. They answer questions from homeowners, not only from contractors.
- A roof leak that is not near the chimney. A roofer. If it is near the chimney, ask a chimney company to inspect the flashing.
- Wildlife in the chimney during nesting season. Chimney swifts are federally protected and nobody may lawfully remove them. Texas Parks and Wildlife publishes guidance for homeowners and sweeps on exactly this.
- Dryer vent cleaning. Related trade, different job, and not something this site arranges.